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The only constant in the technology industry is change.
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The 4 Ps for Change and Release: Planning Prevents Poor Performance.
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IT is ever-changing and there is the need to evolve in order to stay relevant.
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IT is not just another department in an organization. Its pervasive, like electricity.
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The best customer service is when end users dont need to reach out to the help desk.
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The foundation of good help desk support is the ability to organize your workload, prioritize tickets, and monitor ticket management.
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When working for IT Security, you are only one Incident away from being the most important group in IT.
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In our company, we all have 2 jobs: 1) to do our job and 2) to improve it