The only constant in the technology industry is change.
The 4 Ps for Change and Release: Planning Prevents Poor Performance.
IT is ever-changing and there is the need to evolve in order to stay relevant.
IT is not just another department in an organization. Its pervasive, like electricity.
The best customer service is when end users dont need to reach out to the help desk.
The foundation of good help desk support is the ability to organize your workload, prioritize tickets, and monitor ticket management.
When working for IT Security, you are only one Incident away from being the most important group in IT.
In our company, we all have 2 jobs: 1) to do our job and 2) to improve it

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